I wish to share one more experience with you all.
It was in Goa in the year 2005. A group of Europeans had come to spend holidays in our resort during X-mas.
I was on my morning rounds of the property. While at the swimming pool I saw one of the gentleman from the group searching for some thing on the towel he had spread on the deck bed. He has his spectacles in one of his hand. A book was lying by his side. It did not take any time for me to realize that the small screw holding the glasses in the rim had slipped and the gentleman had difficulty reading the book.
I approached him and offered help. He asked me as to who I was? I told him that I was the Chief Engineer of the resort. He sprang with joy for two reasons. One that he had found the little screw which had come out and two that I could probably solve his problem by repairing the glasses otherwise he will have to go to the city to get the same repaired and his one day will go waste.
I took the spectacles and came to my workshop. One of the technicians repaired the glasses by tightening the screw back in place and also applied some glue to retain it.
I took the spectacles and gave back to the gentleman. Putting the specs on, I saw a smile coming to his face, and he looked. up “How much do I owe you for this?” he asked. “Your smile is my reward Sir” I said.
He got up and shook my hand profusely thanking me and admiring the Indian hospitality.
A small gesture can change one’s ways of thinking.
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That was so kind of you to…
Mr. Joy Patel at Coorg resort was also extremely courteous. I still remember his hospitality.
Mr.Joy an entertainment manager at Kumbalgarh on 7th august 2008 night told me that as i was to check out on friday morning at 9.30 a.m. he promissed me to remain present at that time even though it was not his normal working hours just only to greet me and thanks for my visit to the resort. And to my surprise, Mr.Joy was present on friday at 8.30 a.m., called me from receition and still remain present up to 10.30 till my departure from the resort.
Likewise, Mr.ashish, restaurent manager at kumbalgarh resort, on 6th august night asked me about the quality of food. I requested him to serve ” KHAKHARA” in the morning breakfast on 7th as that was my last day because we as jain very much love KHAKHARA in the morning breakfast. and to my surprise on 7th august morning though MR.ashish was not there, but KHAKHARA was there on buffet counter for our breakfast.
thanks club mahindra for such a personalised attention and satisfying individual choices of members.
During my visit to Kumbhalgadh Resort from 7th Dec08 to 10th Dec.08 Mr. Joy had given me great company in Tabletennis game & because of him only I could spend my 2 to 3 hours in playing tabletennis & given me pleasure of my college days. He also tought me about basic starting of Pool. He was constantly busy with guests including we and was always of caring nature and helping attitude. All the staff at the resort made our stey very memorable